RESCHEDULING
We understand that life happens and things change. If you need to reschedule, please notify us seven (7) days before your scheduled pickup. You can reschedule or transfer your rental to another person at no extra charge.
CANCELLATIONS
The deadline for canceling an order is before making payment. Once your order is confirmed (pick-up date and location agreed and payment received), any cancellation of your Order will be subject to a $75 cancellation fee.
KIT RETURNS
You are responsible for returning your hatching kit in good working condition by your scheduled date. Returning your kit on time is really important because we have families/schools waiting their turn to use the kit. If you can’t return your kit at the scheduled time, we can make arrangements (for an additional fee of $100 per week, not prorated) if our scheduling allows. If the kit item(s) are returned broken or have damage beyond normal wear and tear, you will be responsible for replacing the item.
REFUNDS
We take great care to give you a successful and memorable hatching experience. However, we are dealing with nature, so not every egg will be fertile, not every egg will hatch, and sometime a chick may die for unknown reasons. In addition, other things could go wrong. You may experience a power outage, or someone might accidentally unplug the incubator. Unheated classrooms may get too cold for the incubator to keep up. These are things that are out of our control, so we don't offer refunds. In the event that something does go wrong, please contact us immediately so we can offer guidance and support.
